Retail Industry

Omnichannel Retail Growth
How to move from single-store operations to omnichannel collaboration?

We help retail enterprises connect stores, e-commerce, and member operations systems to achieve integrated management of inventory, marketing, and services.

  • Smart Stores
  • Member Operations
  • Omnichannel Marketing
Omnichannel Retail Growth

Industry Trends

Retail competition is shifting from channel expansion to operational refinement, with user lifecycle and omnichannel conversion efficiency becoming key.

Omnichannel OperationsMember GrowthData-Driven Marketing
Retail competition is shifting from channel expansion to operational refinement, with user lifecycle and omnichannel conversion efficiency becoming key.

Core scenarios

Core scenarios

01

Omnichannel inventory collaboration

Business pain points

Online and offline inventory are siloed, with stockouts and overstock coexisting.

Our solution

Build a unified inventory center and order routing strategy to improve fulfillment stability.

Business outcomes

Out-of-stock rate decreased by 22%.

22%

Out-of-stock rate decreased

02

Refined membership operations

Business pain points

Member profiles are coarse, and marketing outreach efficiency is low.

Our solution

Build a member tagging system and automated operational workflows to reach audiences in a segmented manner.

Business outcomes

Repurchase rate increased by 18%.

18%

Repurchase rate increased

03

Store digital efficiency improvement

Business pain points

Store foot traffic and conversion data are missing, making it difficult to quickly optimize displays and campaigns.

Our solution

Introduce store operations dashboards and campaign analytics to establish a rapid review mechanism.

Business outcomes

Store conversion rate increased by 12%.

12%

Conversion rate improvement

Business value

Business value

Through deep integration of professional expertise and innovative technology, we create quantifiable and sustainable business value for customers, helping enterprises optimize operational efficiency, improve service quality, reduce operating costs, and drive long-term business growth.

Business value
  • 22%

    Out-of-stock rate reduction

    Demand forecasting and intelligent replenishment work together to reduce stockouts and overstock while improving shelf availability.

    • Out-of-stock rate decreased by 22%
    • Inventory turnover increased by 18%
    • Shelf availability increased by 15%
  • 18%

    Repurchase rate increased

    Member operations and personalized outreach improve repurchase frequency and customer lifetime value.

    • Repurchase rate increased by 18%
    • Member activity rate increased by 24%
    • Average order value increased by 12%
  • 12%

    Store conversion increased

    Integrated online and offline conversion funnel, optimizing in-store sales guidance and transaction efficiency.

    • Store conversion increased by 12%
    • Guide response time improved by 30%
    • In-store deal rate increased by 16%
  • 30%

    Marketing delivery efficiency improved

    Monitor marketing delivery performance and optimize budgets to improve ROI on customer acquisition and conversion.

    • Marketing delivery efficiency improved by 30%
    • Customer acquisition cost decreased by 18%
    • Campaign conversion rate increased by 22%

Customer-centric and value-driven, we continuously create and deliver measurable business outcomes, helping customers win the future in competition.

Frequently Asked Questions

Yes, covering collaboration across direct-operated stores, franchises, e-commerce, and in-store operations.

Ready to move forward with your industry digitalization project?

After submitting your requirements, a consultant will contact you within 48 hours and arrange an industry workshop and scope assessment.